Privacy Policy

Last Updated: September 8, 2026

1. About ProPlayX

ProPlayX Private Limited provides turnkey sports infrastructure and sports facility management services across India. Our services may include the design, construction, development and operation of pickleball, padel, badminton, cricket turf and football turf facilities.

We also operate and support sports clubs and facilities under the Blu Racquet Club platform and may provide franchise, facility management, coaching, tournament, booking, corporate rental and related services.

2. Information We Collect

Depending on how you interact with ProPlayX, we may collect certain information about you.

2.1 Information You Provide Directly

You may provide personal information when you submit an enquiry, contact us, request a franchise opportunity, enquire about construction services, or communicate with us.

This information may include:

• Full name
• Mobile or WhatsApp number
• Email address
• Company or organization name
• Information about your land, property or proposed venue
• Business or franchise-related information
• School, college or institutional information
• Details contained in your enquiry or communication

2.2 Information Collected Through Website Usage

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of visits
• Referring website or page
• General website usage information

This information may be collected through cookies, analytics tools, server logs and similar technologies.

2.3 Booking and Sports Facility Information

If you use a ProPlayX or Blu Racquet Club booking or facility management platform, we may collect information necessary to provide those services.

This may include:

• Name and contact details
• Booking and reservation information
• Selected sports facility or court
• Date and time of booking
• Membership or participation information
• Transaction-related information
• Communication and customer-support records

3. How We Use Your Information

We may use personal information for the following purposes:

• To respond to enquiries and requests.
• To provide information about our services.
• To process franchise enquiries and opportunities.
• To discuss court construction and sports infrastructure projects.
• To provide facility management and operational services.
• To manage bookings, reservations and memberships.
• To communicate with customers and prospective customers.
• To organize coaching programs, tournaments and events.
• To provide customer support.
• To improve our website, applications and services.
• To maintain the security and integrity of our systems.
• To prevent fraud, misuse or unauthorized activity.
• To comply with applicable laws and legal obligations.
• To send relevant service-related communications.
• To conduct legitimate business and operational activities.

4. Franchise and Business Enquiries

If you submit an enquiry regarding a Blu Racquet Club franchise, FOCO (Franchise Owned, Company Operated), FOFO (Franchise Owned, Franchise Operated), sports infrastructure development, land collaboration or facility management, we may use the information submitted by you to evaluate and respond to your enquiry.

Your information may be shared internally with the relevant ProPlayX personnel or authorized business partners where reasonably necessary to process your enquiry.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic and enhance user experience.

Cookies may help us remember preferences, understand how visitors interact with our website and improve our online services.

You can configure your browser to reject or restrict cookies. However, disabling certain cookies may affect some website functionality.

6. Sharing of Information

We do not sell your personal information as a business practice. We may share information with trusted third parties where reasonably necessary for legitimate business purposes or to provide requested services.

Such parties may include:

• Technology and hosting service providers
• Website and application service providers
• Booking and payment service providers
• Communication and messaging providers
• Marketing and analytics service providers
• Professional advisors and consultants
• Authorized contractors and operational partners
• Business partners involved in delivering requested services

We may also disclose information where required by law, regulation, court order, government authority, or where necessary to protect our legal rights, users, employees, customers or property.

7. Payment Information

Where payments are processed through third-party payment gateways, payment information may be handled directly by the applicable payment service provider.

ProPlayX does not intend to store complete payment-card details such as full credit or debit card numbers unless specifically required and lawfully permitted for a particular service.

Payment providers may have their own privacy policies and terms, which may apply to transactions processed through their platforms.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with legal and regulatory obligations.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable laws and our internal practices.

10. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is processed.
• Raise a concern or grievance regarding the processing of your information.

Certain requests may be subject to applicable legal or contractual limitations.

11. Marketing Communications

If you provide your contact details to us, we may contact you regarding your enquiry, requested services, franchise opportunities, sports facilities, events or other relevant business communications.

Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

You may request to stop receiving promotional communications by contacting us using the details provided below or by using an unsubscribe option where available.

12. Third-Party Websites and Services

Our website or applications may contain links to third-party websites, applications, social media platforms, payment providers or other services.

ProPlayX is not responsible for the privacy practices, security, content or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

13. Children's Privacy

Our online services are not intended to knowingly collect personal information directly from children without appropriate authorization or consent where required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

14. International Data Transfers

Some of our technology, hosting, analytics, communication or service providers may process information from locations outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published on this page with an updated "Last Updated" date.

We encourage you to periodically review this page to remain informed about how we handle personal information.

16. Grievance and Privacy Queries

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you can contact ProPlayX using the details below.

17. Consent

By using our website, submitting an enquiry, using our applications, making a booking, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular type of processing, we will seek such consent separately.